Simran wrote:
Everyone's right, it's the Dil Chahta Hai DVD itself that is flawed! Unbelievable!!!!! Talk about the ultimate evidence of a lack of quality control...
Regarding India Weekly, everyone's faith was justified - Afzal did indeed e-mail me back and offer either an exchange or a replacement with another movie entirely. I wanted to post this as a new topic to make sure everyone saw it, b/c truly they are the most efficient and inexpensive store on the web, and I would hate it if someone had seen my other post and been discouraged from ordering and ended up wasting money and time at - shudder! - India Plaza (cue ominous music, Beethoven's 5th!).
Cheers!
Well Afzal sent me two different replies to an email about a faulty copy of Love Liye Kuch Be Karega. In one email he agreed to refund postage I would incur in sending the disc form the UK to US.
In the next email there was a complete turnaround and he said they would not refund any costs I incurred as a result of them sending me a faulty disc.
In the end I could not even be bothered. The only other companies to have sent me faulty discs were Amazon and CDGuru. Amazon sent a replacement disc without me returning the original and I was able to return the original using a freepost address. CDGuru also swapped the disc and refunded the postage.
I was impressed by IW prices but in my opinion their after sales service sucks.
