Original SILSILA purchased directly from YRF have rotted over a period of one year. It worked well on arrival, and was not used since. It is currently exhibiting severe manufacturing defect on all my DVD players.

The followings are communications with YRF with regard to this matter.

Yash Raj Services

A recent purchase of Original Yash Raj' s SILSILA dvd (ordered from your official online website) have proven to be FAULTY on first play, and I wish to request a replacement of the same title.

My details are as follow:

XXXX

The dvd have severe manufacturing defect and is not being recognised by my dvd players.

If you require the faulty dvd returned, please let me the UK address for return.

Kind regards

XXXX

Dear Mr. XXXX,

Thanks for buying online from http://www.yashrajfilms.com. We have a detailed
database of all our past online orders and after having referred to our
order database for ALL the online orders placed by you through our Website,
we have investigated that the SILSILA DVD was ordered by you long back in
December 2002. A copy of the order no. XXX is also reproduced
below, at the end of this email for your reference.

We would like to bring to your kind attention that as also mentioned on our
Website (under 'YRF Home Entertainment' section as well as from the 'Legal
and Contact Information' link present on each individual movie DVD
information page) - All complaints/problems regarding a product need to be
reported to Yash Raj Films on mailto:helpdesk@yashrajfilms.com "within 60 days" of
delivery of your online order.

Unfortunately, since this order has long crossed this period, we will not be
in a position to exchange/return the same. However, considering you are our
regular and esteemed customers, we would like to help you out by suggesting
some alternatives, detailed below.

PLAYER COMPATIBILITY: Please note this could just be a player compatibility
problem and you may want to try to play the DVD in another DVD Player if you
have access to another one. We'll appreciate if you can please try to check
the same scenes/parts of the movie/special features on some other player
also to cross-check and confirm if the problem yet persists.

DVD LASER READING: At times small amounts of dust or fingerprint can inhibit
the play with the laser not being able to read the data on the DVD. You
could try to clean the DVD surface with a moist and lint free towel or
napkin a few times. This minor cleaning of the DVD surface solves this
problem most of the times. Why this occurs is that different manufacturers
use different "lasers" on their DVD players. These lasers are made by
various companies & have different levels of laser light output. While the
DVD manufacturing industry has certain guidelines as to the range that the
outputs should be in, some lasers while within acceptable norms are either
at the upper or the lower limits of the norms. In case of such lasers,
sometimes even a small speck of dust can cause freezing or scrambled video.
In essence, if the laser is too powerful then it will effect the video
quality by reading a speck of dust. If the laser is not powerful enough,
then that same minute speck of dust will actually block the laser from
reading the disk data. This DVD player manufacturing level problem is not in
our control.

We would also like to highlight here that the DVD title "SILSILA", like all
our other titles was mastered digitally with the best available technology.
Hence we're very surprised to hear your problem because we've rarely got
complaints on the same, right since its release. We have even checked the
DVD internally and found no such glitch in the same.

We at Yash Raj Films aim to give to our valued customers, their favourite
films in the best possible quality which can be treasured forever. We
sincerely apologise for the inconvenience caused to you, but unfortunately
will not be able to replace the same as per our company policies.

Thanks for your understanding and Yash Raj Films looks forward to a long and
enduring relationship with you.

With Warm Regards,
Yash Raj Films Helpdesk
mailto:helpdesk@yashrajfilms.com


Customer Billing Information:

2002-12-02 16:37:43
Order #: XXXX
Charge Total: USD 19.99
Method of Payment: Visa
Name on Card: XXXX
CC# Address: XXXX
CC# City+Postcode: XXXX
CC# State:
CC# Zip (US only): 99999
CC# Country: GB
Company Name:
Name: XXXX
Phone: XXXX
Fax:
Email Address: XXXX
Delivery Address:
XXXX
XXXX
XXXX

Location OrderPage:http://www.yashrajfilms.com/orderus.htm
IP Address :
Machine: XXXX

**Silsila (DVD): YRD 0011
Quantity: 1
Price: USD 19.99
------
**Shipping
Quantity: 1
Price: USD 0.00
------

Dear Sir or Madam

Thank you for your email.

I am not surprised you are not prepared to replace this faulty DVD. In
fact, I am surprised you have responded to this email, and investigated this
old online order. Clearly, I dont have any expectations of Indian DVD
manufacturers.

The DVD do not have compatibility problems or cleaning requirements. It
worked when I purchased it, but has never used it since. The DVD is
exhibiting signs of DVD ROT, which many Indian DVDs suffer from. This is
normally an outcome of inferior manufacturing. This DVD have Silver
surface, whilst many of your other titles have Gold surface.

The SILSILA dvd ROTTED OVER TIME, and this have nothing to do with whether
its played occassionally or never.

Your email is clearly indicating that customers who invest in Orginal Yash
Raj DVDs and pay the maximum market price for such a DVD cannot accept the
DVD to last more than 60 days. But $20 for a DVD that can play for only 60
days is not good enough, and customers will see through inferior
manufacturing when the DVD rot over time.

If I am to retain some faith in Original YRF products, your company should
be prepared to investigate the technical inferiorty of this DVD, and why it
has become ROTTED/DEFECTED over a relatively short period, when DVDs should
last for years. Otherwise, my replacement of this title will be pirate,
costing $5. Clearly, I am not prepared to invest another $20 for DVD that
is guaranteed for only 60 days. YRF can only blame themselves, for pushing
loyal customers into accepting piracy.

I look forward to hearing from you.

Kind Regards

XXXX

Any suggestions or comments on this matter welcomed. I thought YRF DVDs were least likely to rot....?

monizam, and all other rjnbond? etc, $20 for rott!! ha ha!

Write them a reply and mention the Sale of Goods Act gives consumers 6 years to raise any issues they have with any faulty goods.

If YRF only give 60 days then that is a violation of the Sale of Goods Act. Mention that you will report the matter to Trading Standards and if still not resolved you reserve the right to start action in the Small Claims Court.

The trouble with all these desi companies is that they make their own rules up which are usually in breach of statutory legislation.

Must admit I am surprised they replied and have the database technology and bothered to re-track the order. But $20 for 60 DAYS worth of a DVD is a bad deal from the customers prespective. I wonder HOW MANY DAYS do other MANUFACTURERS guarantee their products for? I thought even most reputable RETAILERS guarantee the products sold for 30 DAYS....

I had a SITUATIOn with GADAR and HERA PHERI, contacted VS, they courteously advised me to get it replaced, and did happen!

Does JamesBond007 qualify to give an answer? No mention of izzy? tch tch Anyway armaan my sympathy with you man. I will never ever pay $20.00 for an Indian DVD. I do not support piracy, but I do support cheapnees man You should have got the dupes or 2 in 1 They are all chors, theiving basta...

It's unlikely you going to get any resolve out of YRF, they will blame anyone anything else apart from their 'technically' superior product. I would go with Bigman’s response for now and see what they say.

I've been testing the DVDs I've got and depressingly about 70-80% of the discs I've tested so far have failed, majority of them are from Video Sound and Yash Raj Films. My test is simple, copy the files onto HDD and see of they copy – most of the failed discs are giving DVD error checks – these same discs don’t play on 3 stand alone DVD I’m testing on or they give sever break-up and freeze problems. Once I’ve tested more discs I will be writing to these DVD manufacturers. I’m kind of predicting the response will go from there are not original, not our problem, your DVD player is at fault, you’ve neglected them bla bla bla. I’ll post my findings once/if I get any response.

Ali

armaan you can check with your credit card company, mine have extended warranty for 1 year on any thing I buy above the manufacturers warranty.

the dvd rots naturally for nostalgic appeal. you wouldn't want the dvd to be in the same condition as when it was originally released!

THERE U GO, YOU GOT ESSENCE OF YRF

I thought too, that YRF DVDs were least likely to rot. Looks like, it's time I check all my DVDs.

As far as legal aspect is concerned, YRF alone may not be the only ones to blame. Ity appears, all Indian DVD makers have been producing Time Bomb DVDs at one time or other.

In my experience, it's not worth fighting for a few dollars, may it be $ 10 or $ 1000. It almost never happens when you try to recover any money.

Most effective action is 'Class Action Suite'. Us laws allow that and are common. You may not recover a single penny, but will definitely force all defending companies into bankruptcy. Who can afford to pay back cost of millions of DVDs already sold and rotted. Plus court costs.

But, who will come forward to take this action. Not me.
Any Volunteers??

Rana