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bhaskar
PostPosted: Mon Dec 30, 2002 5:34 pm 
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Joined: Tue Nov 27, 2001 3:26 pm
Posts: 2253
Location: Birmingham
I was watching the DVD of Nayak, and guess what, it crashed on me, pixellation, freezing, the lot. So I got extremely pissed off and e-mailed Video Sound, and actually got a reply. Here it is - judge for yourselves.


Dear Mr. Choudhury: I am in receipt of your mail. Let me clarify that upto
our title " Jeena Sirf Merre Liye " a majority of our tittles were being
produced at Digi Optix/Media Dimension a manufacturer in Austin Texas.Our
Latest film we have shifted to a replicator called " Crest National" in
California and indeed our latest title " Kehtaa Hai Di Baar Baar" is on a
Gold Disc.It is not our desire to provide cheap or defective products as
the replication costs are not even .20 cents higher amongst any replicator
due to the competitive nature of this business.In fact all Hindi films by
our competitors use the same facility at one time or another be it
Eros,Tips,Spark etc.But that is not the point.We have sold a lot of discs of
some of the titles and I must insist that we need to tackle each title
specifically and see if this problem is with that particular disc or a
complete lot is defective.Therefore some complaints in respect of titles
seems quite surprising.V stand by any Dvd supplied by our company but u will
agree that unless v can examine each of the disc to ensure that indeed the
discs are Originals we cannot redress your complaint.I can appreciate your
frustration and will definitely try to satisfy your complaint on each
title.So let's begin:Best of Khans was a manufacturing defect and we have
indeed supplied replacement to every retailer on demand as the Manufacturer
had produced faulty discs and had indeed messed up completely.So we can
replace this one right away.I am not prepared to accept that quality of
Rehnaa hai and Deewanapan is pathetic.There is some disconnect here.I am
watching a copy right now and find them upto standard so lets get your
copies so v may compare and see if it is a original Video Sound DVD.
Where do you buy yr DVD's from?I am more than willing to replace
them if they are indeed our originals.Same thing Badhaai Ho Badhaai.I
t is anamorphic and quality is good pls send us the disc.As far as rotting
and
silver discs I will address the manufacturer but for you we will replace the
discs.
Our address is on the discs.Pls send them to us and we will replace and
come back to u with answers.Thanks and once again sorry for the unpleasant
experience.But we will definitely do everything to ensure that we supply per
standards as that is our obligation.Can u just our for knowledge let us
know the model of DVD and the TV u are watching the discs on.


Thanks
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Zoran009
 Post subject:
PostPosted: Mon Dec 30, 2002 5:51 pm 
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Joined: Mon Dec 03, 2001 5:53 pm
Posts: 14989
wow!!yeh pal bhar maan kiya maajra hogaya? ke jungle ka jungle hara hogaya!!

imho, if vs etc are sincerely to stnd behind their products..that I doubt? this is the best way to tackle unlawfull,unauthentic replication prob!
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ali
 Post subject:
PostPosted: Mon Dec 30, 2002 6:02 pm 
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Joined: Wed Nov 14, 2001 2:06 pm
Posts: 4944
Location: UK
Well I can vouch for KHDBB being on a gold disc (official release) - I got the original today and nearly fainted in shock as I open to find a gold disc - we are indeed in unknown territory with Video Sound :laugh:

Then I played the disc – it’s same as the pirate, video and sound wise, so the joy was short lived :bangbang:

Ali :baaa:
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Sanjay
 Post subject:
PostPosted: Mon Dec 30, 2002 7:02 pm 
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Joined: Mon Dec 10, 2001 1:14 pm
Posts: 2256
Location: National Capital Region (India)
@ bhaskar

If indeed you have finally succeeded where a lot of others have failed, namely in getting a response from Video Sound, might I suggest that you write to them again with a link to this forum and a suggestion that they check out the forum and do a search fro topics discussing Video Sound DVDs. It would I am sure be an eye opener for them, that is if they are not feigning ignorance and are actually in the dark regarding the quality of Video Sound DVDs over the past couple of years.

By the way what email address did you write to, I am sure a lot of others might be interested in writing to them. Also may I suggest to those who may decide to write to them, please be polite while putting your point and complaints accross.
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hutbay
 Post subject:
PostPosted: Mon Dec 30, 2002 7:11 pm 
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Joined: Sat Nov 02, 2002 6:54 pm
Posts: 95
Surprisingly i also got a reply today

Dear Sir:

Sorry for the inconvenience you are facing with the DVD. However as you may be aware a lot of pirated DVDs are available in the market and I am unable to tell if you have an original Video Sound DVD. I would appreciate if you could send me the DVD along with the receipt of the store from where you purchased the DVD.

Our technician will look into the problem and if it is an original DVD we will gladly replace it for you.

We encourage all our customers to ask for a receipt from the store when purchasing a DVD. Have the title name and the name of the company producing the DVD along with the date mentioned on the receipt.

To prevent piracy Video Sound Inc. is planning on having its first sale early Febuary. Please visit our website next week for details.

If you have any more questions please contact me.

Thanking you,
Sincerely,
For Video Sound Inc[B][I]

Well They have asked me to send in the dvd to have technician look at it.. like they are gonna patch it up. Anyway i got reply from one of the Dadlaney, Family own basement company?



Edited By hutbay on 1041307310
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Zoran009
 Post subject:
PostPosted: Mon Dec 30, 2002 7:21 pm 
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Posts: 14989
hmmm!! so, if not orig..they will keep it and customer with than than gopal!!

Looks like to promote their sale on thier site!!
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ali
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PostPosted: Mon Dec 30, 2002 10:21 pm 
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Posts: 4944
Location: UK
These are the duos who own and run Video Sound;

ImageImage

.. I've got email correspondents from Lal a few times from this email: info@video-sound.com at the time of the Daman and Mujhe Kucch Kehna Hai release. All I can say is that he's a proper grade C bullshiter (they can’t even get the bullshiting right) – don’t have a clue what DTS is and are still confused about what is widescreen and anamorphic (case with Badhaai Ho Badhaai in the above email). I just gave up communicating with them as they like all other Indian DVD markers are adamant the products they make are good.

Ali
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Zoran009
 Post subject:
PostPosted: Mon Dec 30, 2002 10:48 pm 
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Joined: Mon Dec 03, 2001 5:53 pm
Posts: 14989
ok!!Guys!!U can feel, pain, grievance of VS fall out with MD, but they will find out another Shitty company to author their forthcoming shits on gold media!
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DragunR2
 Post subject:
PostPosted: Mon Dec 30, 2002 11:22 pm 
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Joined: Wed Dec 05, 2001 3:16 am
Posts: 4259
Haha, Arsh, couldn't have said it better myself! Now we can expect shitty quality DVDs, but they won't rot!
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izzy
 Post subject:
PostPosted: Tue Dec 31, 2002 1:04 am 
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Joined: Tue Jul 30, 2002 10:11 pm
Posts: 1203
Location: vancouver, canada
i got a reply and it is the exact same when mine was regarding about gader
Dear Sir:


I am in receipt of your mail. Let me clarify that upto
our title " Jeena Sirf Merre Liye " a majority of our tittles were being
produced at Digi Optix/Media Dimension a manufacturer in Austin Texas.Our
Latest film we have shifted to a replicator called " Crest National" in
California and indeed our latest title " Kehtaa Hai Di Baar Baar" is on a
Gold Disc.It is not our desire to provide cheap or defective products as
the replication costs are not even .20 cents higher amongst any replicator
due to the competitive nature of this business.In fact all Hindi films by
our competitors use the same facility at one time or another be it
Eros,Tips,Spark etc.But that is not the point.We have sold a lot of discs of
some of the titles and I must insist that we need to tackle each title
specifically and see if this problem is with that particular disc or a
complete lot is defective.Therefore some complaints in respect of titles
seems quite surprising.V stand by any Dvd supplied by our company but u will
agree that unless v can examine each of the disc to ensure that indeed the
discs are Originals we cannot redress your complaint.I can appreciate your
frustration and will definitely try to satisfy your complaint.
Where do you buy yr DVD's from?I am more than willing to replace
it if they are indeed our originals.
As far as rotting and silver discs I will address the manufacturer but for you
we will replace the discs.
Our address is on the discs.Pls send them to us and we will replace and
come back to u with answers.Thanks and once again sorry for the unpleasant
experience.But we will definitely do everything to ensure that we supply per
standards as that is our obligation.Can u just our for knowledge let us
know the model of DVD and the TV u are watching the discs on.


Thanks

Mona Dadlaney
:ffs: :ffs: :ffs: :ffs: :ffs: :ffs:
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sknath
 Post subject:
PostPosted: Tue Dec 31, 2002 3:01 am 
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Joined: Mon Dec 03, 2001 4:17 pm
Posts: 2853
Location: Canada
Bhasker,
as Arsh has rightly stated... I hope this isnt a Mirage ( I would tend to agree with Ali here that Dalnaey's... The Sindhi Chariyo Duo should not be trusted.

However if you have coerced them into giving you a response abt the faulty DVDs... can you also ask them, why their dvds are constantly being wrongly encoded ?... If they can shift their business from Media Dimensions... They can also ensure that the authoring is done properly for the dvd ?
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bhaskar
 Post subject:
PostPosted: Tue Dec 31, 2002 10:14 am 
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Joined: Tue Nov 27, 2001 3:26 pm
Posts: 2253
Location: Birmingham
sknath wrote:

Quote:
Bhasker


I think you mean Bhaskar :ffs: :ffs:

Quote:
can you also ask them, why their dvds are constantly being wrongly encoded ?...


Sure I can....but after reading the post of Izzy's e-mail that VS sent, I dunno if I should bother, cos it looks pretty obvious that they have one basic e-mail which they copy and paste, and change a few lines here and there.

I'm agreeing with Ali here regarding their knowledge - they've said that their Badhaai Ho Badhaai is anamorphic, when every copy that has been seen by Zulmis is non-anamorphic. They think the quality of RHTDM and Deewanapan is good - these guys really don't have a clue. Any point in carrying on correspondance with them? I dunno :baaa:
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ali
 Post subject:
PostPosted: Tue Dec 31, 2002 11:56 am 
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Joined: Wed Nov 14, 2001 2:06 pm
Posts: 4944
Location: UK
Media Dimensions isn't at fault here for producing low quality video for anyone's DVDs, the same way as Super Digital isn't really at fault for making crappy titles for YRF etc. They are both capable authoring/replication companies that can made good DVDs - given the right sources. Media Dimension is probably the cause of all the poor media used as that's their responsibility and VS have made a positive move to use someone else - as long as this move is permanent!

It seems all the current crop of Indian DVDs are being sourced from the same place - the actual digital masters of these films are of low quality. The distinct dully video, not so right colours and lacking contrast feature on all of them and encoded in the same fashion too. DVDs from Eros, Spark, Video Sound and majority of the other coming out show this. This is the problem that needs to be addressed not the people replicating (or doing the end process) these discs. In the case of VS, the only people who can do this are the people paying for these crappy digital masters aka Dadlaney clan.

Ali :baaa:
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sknath
 Post subject:
PostPosted: Tue Dec 31, 2002 10:39 pm 
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Joined: Mon Dec 03, 2001 4:17 pm
Posts: 2853
Location: Canada
ali wrote:
the actual digital masters of these films

Ali,
care to explain this term ? You mean VS, EROS etc. give Media Dimension a DigiBeta master..and not the negatives ?
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sknath
 Post subject:
PostPosted: Wed Jan 01, 2003 3:37 am 
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Joined: Mon Dec 03, 2001 4:17 pm
Posts: 2853
Location: Canada
monizam wrote:
how come none of you people are beating up on SKY...

Lao TzU Said :-

The only use of $hit is to throw it away ( of cos if its Cow-dung u can use it as manure :D)



Edited By sknath on 1041408295
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