Can't imagine a senior person from the company responding, if the juniors can't be bothered! UK is worser than USA - at least they charge only a tiny fraction of the UK price for the same s**t in USA!

at this point u call ur credit card company! imho

Took your advice and called the credit card company. They said that they would either see that I get the replacement dvds or credit me $12.

I keep thinking I should do something else and probably will. I will never buy from Eros again but I do not think a company should get by with treating their customers the way they do. I also can't understand their logic. Don't they know that they are losing hundreds, meybe even thousands of customers by their cavalier and non-chalant attitude? Not only do they lose customers that have purchased from them but they also lose potential customers through negative word of mouth and Eros is definitely not the only place to purchase dvds. It just does not make any sense to me. Talk about shooting themselves in the foot. Almost reminds me of the plot behind The Producers.

[quote="29021980"]I have placed orders with EROS 5-6 weeks back ans since none of the DVDs has been shipped due to unavailability , I have write to EROS to cancel the orders and giev me my money back but I wonder did anyone here has faced a problem with EROS and he/she managed to get his/her money back ! :?:[/quote]

No they dont.

- zuzu

Terrible service. Swindled me of nearly $20 (never sent preordered DVd, would not substitute it with another title). Would not replace defective DVDs. Stopped buying from them.

my $50 wholesaler fee is stuck with them also. its cheaper to buy from them if they ever ship on time.

I remember having bought 3–4 copies of "Aks," and none worked beyond the intermission. Upon contacting Eros, I was told that they would not do anything, as I had not bought the products directly from them. I told them that this was clearly a manufacturing problem, but they told me that they simply would not do anything about the matter. I told them to eat me, and hung up.

I wonder if EROS response implies that:

Right Holders distribute master prints or some other copies to their distributors and they independently or jointly manufacture their own DVDs??
Remember India Plaza originating DVDs of a few Yrs back were always on gold media.

It may very well be going on this way ??

Can any DVD insider (dvdunlimited, Jolly, Indiaweekly, ????) provide any insight into this??

I spent all this time placing DVDs in my cart, and now I can't click "generate order." Is this through some error on my part? What the hell should I do? I've e-mailed Eros, and gotten no response. They don't even give you a god-damned telephone number at which you may call them. I hate this bullshit company!

Pardon me, but I'm pretty pissed right now.

You're right about the problem's having been related to the "99-cents" thing (I figured this out as soon as I posted that message); honestly, shouldn't these idiots tell you that? They never say that you earn ONE 99-cent DVD PER 10 regularly-priced ones that you purchase. Rather, they make it seem as though, once you purchase 10 distinct DVDs (at regular price), the 99-cent list will somehow just be made available to you. Try your credit card number with NO spaces or dashes. My order did, indeed, finally go through. Now, let's just see whether they get the order right or not. I still loathe these jackasses for screwing me on "Aks"; ought not a company to...oh, I don't know, stand behind its product? Eros should really just burn in hell, at this point. Really, no contact telephone number? They're probably just unwilling to deal with all the complaints they'd surely get. Bastards.