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armaan
PostPosted: Thu Aug 14, 2003 6:26 pm 
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Joined: Sat Feb 01, 2003 9:45 pm
Posts: 1074
Location: London UK
IW Shipping and Handling Policy is showing handling charge of $3.99 for UK orders.

But as I try to process the order $9.99 is being added!

Is anyone else experiencing this?
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armaan
 Post subject:
PostPosted: Tue Sep 02, 2003 4:01 pm 
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Joined: Sat Feb 01, 2003 9:45 pm
Posts: 1074
Location: London UK
Well they have rectified the handling charge problem, but their service don't appear to be any good for the last few weeeks for some reason. It might be just me, but they have more or less stopped responding to my emails.

Is it just me? Does anyone know whats going on, or have had trouble lately with IW service?
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CRAZYDVDBUYER
 Post subject:
PostPosted: Tue Sep 02, 2003 7:54 pm 
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Joined: Mon Oct 21, 2002 1:46 am
Posts: 364
Location: NEW ALBANY, OH, U.S.A
I have been having the same problem from the past three weeks. SEnt back two defective dvds and I am yet to receive a refund or replacement. No response to emails either. I know I will eventually get back the money but this kind of service is unforgiving.
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RANJ
 Post subject:
PostPosted: Tue Sep 02, 2003 10:21 pm 
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Joined: Thu Dec 13, 2001 11:37 pm
Posts: 232
NO WAY I FIND THIS HARD TO BELIEVE!!! :oo: :oo: :oo:

U LOT MIGHT BE BETTER TRYING THIS WEB PAGE

http://www.panindia.com/service/

THEN FILL OUT A FORM HERE....AS THE SITE SAYS:.........Please note that the fastest way to get our customer service to reply to your query is by filling out and submitting the following form (Faster compared to emails sent to service@indiaweekly.com or phone messages left).
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CRAZYDVDBUYER
 Post subject:
PostPosted: Wed Sep 03, 2003 1:51 am 
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Joined: Mon Oct 21, 2002 1:46 am
Posts: 364
Location: NEW ALBANY, OH, U.S.A
RANJ wrote:
NO WAY I FIND THIS HARD TO BELIEVE!!! :oo: :oo: :oo:

U LOT MIGHT BE BETTER TRYING THIS WEB PAGE

http://www.panindia.com/service/

THEN FILL OUT A FORM HERE....AS THE SITE SAYS:.........Please note that the fastest way to get our customer service to reply to your query is by filling out and submitting the following form (Faster compared to emails sent to service@indiaweekly.com or phone messages left).

I have never had any problems with indiaweekly.com. This is the first time this is happening. I filled up their web form with my query. I do not email them directly ever. Always go through their web form. I followed your link and submitted my query again. lets see what happens this time.
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armaan
 Post subject:
PostPosted: Wed Sep 03, 2003 6:33 pm 
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Joined: Sat Feb 01, 2003 9:45 pm
Posts: 1074
Location: London UK
I dont think anything much is going to happen, unfortunately ....

As I have sent numerous emails through their service weblink as well as through my explorer... Even set up a new hotmail account in case there was a server problem... And left telephone messages.... But they just wont reply to emails regarding refunds.... I was beginning to think they developed a personal dislike to me as I was asking for too many price matches :D

But I did get one email in the last 3 weeks saying that everything is normal and I should email them as normal.... Bit of tease!! :D

I hope they sort this problem, as they did had a good service, a large range of dvds, and competitive prices through their policy of price match...
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CRAZYDVDBUYER
 Post subject:
PostPosted: Wed Sep 03, 2003 7:18 pm 
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Joined: Mon Oct 21, 2002 1:46 am
Posts: 364
Location: NEW ALBANY, OH, U.S.A
armaan wrote:
II was beginning to think they developed a personal dislike to me as I was asking for too many price matches :D

Add me to the list of customers who always asks for price matches. Why should'nt we? Is that not one of the reasons we shop with them.



Edited By CRAZYDVDBUYER on 1062616766
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JamesBond007
 Post subject:
PostPosted: Thu Sep 04, 2003 3:31 am 
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Joined: Mon Jan 14, 2002 10:05 pm
Posts: 1764
Location: God's Country!
Well, it is true that they are very slow in responding to emails lately and as I was informed Afzal is now based in Texas. Seems they are in the process of opening an other oulet over there :D
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armaan
 Post subject:
PostPosted: Thu Sep 04, 2003 8:52 am 
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Joined: Sat Feb 01, 2003 9:45 pm
Posts: 1074
Location: London UK
Well I got an instant reply to a general query submitted by me using a different name. It appears they are receiving emails as normal but practically REFUSING to process RETURNS and PRICE MATCHES...
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armaan
 Post subject:
PostPosted: Thu Sep 04, 2003 2:30 pm 
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Joined: Sat Feb 01, 2003 9:45 pm
Posts: 1074
Location: London UK
After weeks, IW has finally responded to my refund problem. Maybe they have PR reps on this site that got the matter resolved! :D Crazydvdbuyer, I hope they sort out your refund or replacement too! :D

But its too early to say whether this spell of faulty service was a one-off or if it will continue. I hope not!
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CRAZYDVDBUYER
 Post subject:
PostPosted: Thu Sep 04, 2003 6:14 pm 
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Joined: Mon Oct 21, 2002 1:46 am
Posts: 364
Location: NEW ALBANY, OH, U.S.A
I just got an email from Indiaweekly and they have refunded back the money for the defective dvds. Back in action again, I suppose.
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JamesBond007
 Post subject:
PostPosted: Fri Sep 05, 2003 1:49 am 
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Joined: Mon Jan 14, 2002 10:05 pm
Posts: 1764
Location: God's Country!
monizam wrote:
hope it is in the dallas area

You lucked out! Just as I was informed :D
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Clipper
 Post subject:
PostPosted: Fri Sep 05, 2003 7:42 pm 
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Joined: Wed Jan 08, 2003 10:13 pm
Posts: 183
iw sucks big time eros is better :D
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JamesBond007
 Post subject:
PostPosted: Sat Sep 06, 2003 3:11 am 
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Joined: Mon Jan 14, 2002 10:05 pm
Posts: 1764
Location: God's Country!
Clipper wrote:
iw sucks big time eros is better :D

Ditto! :D
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